Privacy Policy

Qatar Museums (hereafter referred to as "QM") values the privacy of individuals who visit our website, use our apps, or engage with our Online Collection platform. We are committed to providing a secure environment on both platforms and to protecting your personal information.

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Scope and Applicability

This Privacy Policy applies to:

  • Our website: https://qm.org.qa
  • Our Online Collection platform, which allows users to search, view, and interact with digital representations of objects in our collection, using tools such as advanced search, detailed object information, and high-resolution image viewers. Personal Information We Collect

QM collects personal information when you visit our website or use our apps, register on the site, subscribe to our newsletter, make a purchase, or participate in surveys, contests, or promotional activities. The types of personal information we may collect include, but are not limited to:

  • Name
  • Email address
  • Phone number
  • Postal address (P.O. Box)
  • Country
  • IP address and location (approximate)
  • User interaction data (e.g. search terms, time spent on objects, clicks, preferences)
  • Payment-related data (collected securely via third-party services)
  • Device information (e.g. browser type, operating system)

This information is collected to enhance your experience on both the QM website and apps and to provide tailored services.

Purpose of Collecting Personal Information

The personal information we collect helps us improve your user experience on both our website and mobile apps by:

  • Provide access to and improve our website, apps, and Online Collection
  • Personalising content and product offerings based on your preferences
  • Providing efficient customer service in response to your requests
  • Administering contests, promotions, surveys, reviews, and other site/app features
  • Enabling quicker and smoother transactions
  • Following up with you after any correspondence (via live chat, email, or phone)
  • Conduct analytics to improve our digital platforms

Legal Basis for Processing

QM processes your personal data under the following legal bases:

  • Your consent, when required
  • Performance of a contract (e.g. when you request a service)
  • Compliance with legal obligations
  • Legitimate interests, such as improving user experience, ensuring security, and analysing platform use

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When data is no longer needed, it will be securely deleted or anonymised.

Confidentiality of Personal Information

We prioritise the protection of your personal information. All personal data is stored securely in accordance with Qatari Law No. (13) of 2016 on Personal Data Privacy Protection and other applicable regulations and we will implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Your personal data is accessible only to authorised personnel who are required to maintain confidentiality and we will not share your personal data with third parties except where required by Qatari law or regulatory authorities (who are bound by strict confidentiality obligations).

Sensitive data, including credit or banking information, is encrypted using Secure Socket Layer (SSL) technology.

QM does not sell, trade, or transfer your personal information to external parties. However, we may share data with:

  • Trusted service providers (e.g. IT support, analytics providers, payment processors) under strict confidentiality agreements
  • Governmental or regulatory authorities when required by law
  • Any third party we engage is obligated to handle your data securely and in compliance with applicable laws.

Although we have not enabled Google AdSense at this time, we may do so in the future. Any advertising by Google will comply with Google's Advertising Policies, which aim to provide a positive user experience.

Payment Security

We implement security measures to protect your personal information when placing an order or accessing your data. For payment transactions, we do not process or store credit card information on our servers. All credit card transactions are handled by a third-party payment gateway that complies with Payment Card Industry (PCI) standards. Regular malware scanning is performed to ensure the safety of all transactions.

Your Consent

By submitting your personal information through either the website or mobile apps or Online Collection platform, you consent to the collection and use of that information as outlined in this Privacy Policy. If we make any changes to this policy, we will update this page and notify users on relevant areas of the website and apps. Continued use of the QM website and apps indicates your agreement to these changes.

Additionally, our websites and mobile apps may contain links to third-party websites or services. These third-party websites and apps may collect your information under their own privacy policies. Please review their privacy practices as they may differ from ours.

Cookies and Tracking

QM uses cookies to enhance your experience on our website and mobile apps. Cookies help us remember your preferences and provide relevant content. By continuing to use our website and apps, you consent to the use of cookies, which can be managed according to your preferences. The types of cookies we use include:

  • Functional Cookies: Necessary for the website and apps’ proper functioning and cannot be disabled.
  • Analytical Cookies: Help us monitor and improve the performance of our website and apps, as well as analyse user experience anonymously.
  • Third-Party Cookies: Enable the embedding of content from third-party sites such as YouTube and Vimeo. Disabling these cookies may impact certain features.
  • Advertising Cookies: Allow us to display relevant ads on third-party sites (e.g., Facebook, Instagram). These cookies may link data across multiple devices and measure the effectiveness of ads.

You can manage your cookie preferences in the settings of both the website and apps.

Updates to Our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or services. Any updates will be posted on this page, and we encourage you to review this policy regularly to stay informed about how we are protecting your personal information on both our website and apps.

Last updated 22 July 2025